Shipping Policy
Order Processing
Orders are typically processed and shipped within 2 business days of receipt. We strive to fulfill orders as quickly as possible, but please note that processing times may vary during peak seasons.
Shipping Methods:
We offer standard and expedited shipping options for domestic and international orders. Shipping costs and estimated delivery times will be calculated at checkout.
Shipping Costs:
Shipping costs are based on the weight of your order and the delivery method. To determine the shipping cost for your order, please add the desired items to your cart and proceed to checkout, where you can enter your shipping address for an accurate quote.
Tracking Information:
Once your order has shipped, you will receive an email confirmation with tracking information. Please allow some time for the tracking status to update.
Customs and Duties:
For international orders, customers are responsible for any customs and import duties that may apply. We are not responsible for delays due to customs.
Shipping Address:
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Delivery Issues:
If there are any issues with the delivery of your order, please contact our customer support team at ngm@ngmstrategies.com with your order number and details of the issue. We will do our best to assist you.
Shipping Restrictions:
Certain items may have shipping restrictions or may not be available for international shipping. Please review the product description for any specific shipping information related to individual items.
Shipping Changes:
We reserve the right to update and change our shipping policy at any time. Any changes will be communicated on our website.